Terms and Conditions
These Terms and Conditions apply to all purchases made through the website of Sophia & Jane New York City, reachable via support@sophieandjane.com.
1. Applicability
By placing an order, you agree to these Terms and Conditions.
2. Product Information
We make every effort to describe our products accurately and provide up-to-date information. However, typographical errors or inaccuracies may occasionally occur.
3. Orders and Payment
Orders will be processed after full payment has been received. Available payment methods may vary by country. Customers are responsible for checking which payment methods are available in their location.
4. Processing and Delivery
- Processing time: 1–3 business days
- Shipping time: 3–7 business days (depending on location)
- Orders are shipped directly from our supplier in China
5. Returns and Cancellations
Please refer to our separate Return Policy for all return conditions.
6. Liability
We are not responsible for loss or damage during shipping if the tracking information shows that the package has been delivered. Please always verify your shipping address carefully.
7. Intellectual Property
All content on this website, including text, images, and logos, is the property of Sophia & Jane New York City and may not be used without prior written permission.
8. Complaints Procedure
Complaints may be submitted in writing via support@sophieandjane.com. We aim to respond within 5 business days.
9. Governing Law
These Terms and Conditions shall be governed by and interpreted in accordance with the laws of the United States.