Shipping and Delivery Policy
We strive to deliver your order as quickly and accurately as possible. This Shipping and Delivery Policy provides all relevant information regarding the shipment and delivery of your order.
Processing Time
Orders are processed within 1 to 3 business days. Once your order has been shipped, you will receive an email with tracking information.
Delivery Time
Average delivery time is 3 to 7 business days, depending on your location. Please note that delays may occur during busy periods or due to customs procedures.
Shipping Method and Origin
All orders are shipped directly from our supplier in China. As a result, customs duties or import fees may apply depending on the destination country.
Shipping Costs
Shipping costs are displayed at checkout and depend on the weight of the order, destination, and selected shipping method.
Responsibility for Delivery
- If the tracking information indicates that the package has been delivered, responsibility transfers to the customer.
- Please carefully review your shipping address. Address errors must be reported within 24 hours of placing the order.
Contact
For any questions regarding shipping, please contact us at:
Email: support@sophieandjane.com